ISQS 4385-001, Fall 2016

Strategic IT & Telecommunications Management

Instructor: Zhangxi Lin, Class meeting: TR 15:30-14:50, BA287

Week

Dates

Topics

Readings

Tests & Assignments

Notes

1

8/30, 9/01

Introductions, Course Overview, IT Advances: social network, mobile computing, cloud computing, etc.

 

Topic: 1. WeChat, 2. Social Marketing

SIT-01 SIT-01b

WeChat

 

2

9/06, 9/08

Developing and Delivering on the IT Value Proposition

Chapters 1 & 2, Lecture

 

Form project teams

Developing IT Strategy for Business Value

 

3

9/13, 9/15

Linking IT to Business Metrics

Chapters 3 & 4, Lecture

 

 

Building a Strong Relationship with the Business

 

4

9/20, 9/22

Communicating with Business Managers

Chapter 5 & 6, Lecture

Quiz 1 (Review)

Building Better IT Leaders from the Bottom Up

 

5

9/27, 9/29

IT Shared Services

Chapter 7 & 8

 

Section report 1 (Chapter 1-6)

Delivering IT Functions: A Decision Framework

 

6

10/04, 10/06

The IT Budgeting Process

Chapters 9 & 10

Managing IT-Based Risk

Quiz 2

7

10/11, 10/13

Information Management: The Nexus of Business and IT

Chapters 11

Section II Mini-Cases

 

Shared Services at RR Communications; Enterprise Architecture at Nationstate Insurance

 

8

10/18, 10/20

Innovation with IT

Chapters 12 & 13

 

Big Data and Social Media

 Quiz 3

 

(Chapter 9-11,

Sec II Min cases)

9

10/25, 10/27

Improving the Customer Experience: An IT Perspective

Chapter 14 & 15

 

Section report 2 (Chapter 7-11)

Business Intelligence

 

10

11/01, 11/03

Enabling Collaboration with IT

Chapters 16 & Section III Mini-Cases

 

Information Management at Homestyle Hotels; Customer Service at Datatronics

Quiz 4

(Chapter 12-15)

11

11/08, 11/10

Application Portfolio Management

Chapters 17 & 18

 

 

Managing IT Demand

 

12

11/15, 11/17

Creating and Evolving a Technology Roadmap

Chapter 19-21

 

Enhancing Development Productivity

Information Delivery: ITís Evolving Role

Quiz 5

(Ch 16-18,)

13

11/22 Tue

Managing Information & Technology with IT

 

ALE (Chapter 19-21)

 

Section report 3 (Chapter 12-18)

11/24 Thu

THANKSGIVING HOLIDAY

 

 

 

14

11/29, 12/1

Project Management at MM

Work Smarter

Section IV Mini-Cases

 

Managing IT

Quiz 6

(Ch 19-21, Sec IV Min cases)

15

12/06

12/08

Review

 

Self study

16

12/12 Mon

 

 

 

12/13 Tue

Final Exam (Open book)

 

 

4:30-7:00p