ISQS 4385-001, Fall 2016

Strategic IT & Telecommunications Management


Course number: ISQS 4385-001 (CRN18322)

Course title: Strategic IT & Telecommunications Management

Class Meeting: TR, 15:30-16:50, BA287 

Instructor: Zhangxi Lin

Email: Zhangxi.lin at

Phone#: (806) 834-1926

Office hours: TR 10:00a-12:00p, or by appointment


Teaching Assistant: Jingjing Liu, jingjing.liu at, Partha Satpathy, partha.s.satpathy at, office hours: MW 2-3:30p


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Course Description:

The evolution of information society is marked by three milestones as of computer, Internet, and big data. To catch the cutting-edge information technologies trend, this course focuses on how IT is changing and will continue to change organizations as well as the society. There are two levels of knowledge in IT strategies:

·         Strategic use of IT, which keep track of IT advancement and the investigate an organization’s strategy in IT adoption

·         Managerial strategy of IT applications, which is relevant to the IT application decisions for organizations and requires interpersonal communication skills.

In this course, rather than learning concepts free of context, students are challenged with complex situations in business contexts by means of mini-cases as examples of chapter contents. Then Action Learning Exercises (ALE's) are conducted with the chapter contents and mini cases during the course. In addition, the latest cases of real world will be introduced, particularly those related to big data applications. This is intended to narrow down the gap between textbook and the fast moving market. Students will team up in groups to work together in IT trend research, business case investigation, section reports, and other assignments.


Learning Objectives:

By the end of the semester, students will be able to analyze and contribute to addressing the following Critical real world business/IT (including telecommunications) issues.

1.    How to realize the value from an organization’s IT investment?

2.    How to build an IT leadership team that is a trusted partner with the business?

3.    How to keep up IT competitiveness in a fast changing business environment?

4.    How to identify the most potential IT trend and align the organization’s IT strategy?

5.    How to manage IT-based risk?



Required: IT Strategy: Issues and Practices, 3rd Ed

Author: James D McKeen, Heather A Smith

ISBN: 9780133544244

Publication Date: 09/29/2014

Publisher: Prentice Hall


Reference (optional): Information Technology for Management: Digital Strategies for Insight, Action, and Sustainable Performance, 10th ed

Author: Efraim Turban, Linda Volonino, Gregory R. Wood

ISBN: 9781118897782

Publication Date:12/22/2014

Publisher: Wiley

Assessments and Grading Policy:

Learning achievements are assessed as follows:

  1. The ability to conduct strategic IT use is assessed by Section Reports and the Term Project Report.
  2. The managerial skills in IT applications are assessed by ALE.
  3. The general knowledge in IT strategy and telecommunications is assessed by all kind of tests.

Student grades are earned by completion of 6 quizzes, section reports, term project report, and the final exam. Each student will also be graded via Action Learning Exercises related to the course content and learning objectives during the semester. These exercises employ role play scenarios based on course content along with interpersonal communication skills.

Activity scores are:

·         Three individual-based Section Reports 90 points

·         Group-based Action Learning Exercises, 90 points, peer-evaluation applicable

·         6 Quizzes and one final exam, equally weighted for 120 points, one of which with the lowest score will be dropped, and

·         Class Participation, including attendance, 20 points.

The total is 320 points.

Assessments are conducted in four sections of the semester as scheduled in the following table:



Individual Based

Team Based


Section Report

Action Learning Exercises




Report 1




Quiz2 & 3

Report 2




Quiz4 & 5

Report 3




Quiz 6,

Final Exam




120 points

90 points

90 points



Roll check will be taken in classroom meetings and the attendance is counted as 10 points. Missing one will lose 5 points. If a student has to skip a class meeting, he/she needs to inform the instructor in advance. If the absence was caused by an expected situation, the evidence must be presented to the instructor for the credit of the attendance points.


Quizzes and final exam are open-book/open-notes, sometime take-home. For in-class exams, students are required to take the test in the classroom at the scheduled date and time. Most questions will be chosen based on the textbooks, and/or the supplemental materials for the class. There is no make-up test for any tests.

Term Project:

4-7 students form a term project team for ALEs and a semester long project. A team can mimic an IT company or IT division in a company to pursue IT applications which must be closely linked to the company’s business. Peer-evaluations will be conducted in each section of the course.


University Policies:

Requirements:  Please contact me if you have any special requirements, or if I need to make special accommodations for you during the semester.  I encourage you to visit with me about your progress in the course at any time.

Integrity.  Academic dishonesty will not be tolerated.  All students are required to adhere to the Texas Tech University Policy on Academic Honesty

Civility in the Classroom.  “Students are expected to assist in maintaining a classroom environment which is conducive to learning.  In order to assure that all students have an opportunity to gain from time spent in class, unless otherwise approved by the instructor, students are prohibited from using cellular phones or beepers, eating or drinking in class, making offensive remarks, reading newspapers, sleeping or engaging in any other form of distraction.  Inappropriate behavior in the classroom shall result in, minimally, a request to leave class.” 

ADA Requirements.  Classroom accommodations will be made for students with disabilities, if requested.

Religious Holidays.  A student who intends to observe a religious holy day should make that intention known to the instructor prior to an absence. A student who is absent from classes for the observance of a religious holy day shall be allowed to take an examination or complete an assignment scheduled for that day within a reasonable time after the absence.

Regulations of sexual assault and harassment. Texas Tech University is dedicated to providing a safe and equitable learning environment for all students. Discrimination, sexual assault, and harassment are not tolerated by the university. You are encouraged to report any incidents to The Student Resolution Center: (806) 742-SAFE (7233). The TTU Counseling Center ( provides confidential support (806-742-3674) and the Voices of Hope Lubbock Rape Crisis Center has a 24-hour hotline: 806-763-RAPE (7273). For more information about support, reporting options, and other resources, go to:

Avoiding Conflict: Cheating and Plagiariam, see