Core Course for Technology and Applied Science Objective

The core course objective for ISQS 3344 Introduction to Operations Management will be to enable the student to understand the importance of:

· Production and Operations Management (terminology, classifications, and technological trends).

· Planning, organizing, leading, and controlling the Input/Output Process (principles, generalizations, and theories) and how the supply chain environment is affected by technological advancements.

· Developing specific quantitative skills, competencies, and points of view needed by organizations involved in the Input/Output Process.

· Organizational behavior orientation necessary to successfully carry out POM processes.

· And finally, the transfer of the learning process to out of class or “real world” scenarios.

Expected Learning Outcomes

Students will learn:

· The activities along the supply chain that have to do with transforming inputs into outputs both in the form of tangible (manufactured goods) and intangible (service) products.

· Why operations management drives the profitability of every organization and is therefore an extremely important educational building block for any business student.

· What is involved in the “birth and development” from an operations management perspective of a product to include organizing a supply chain and designing a virtual production facility.

· How people skills and emotional intelligence drive success in operations management through discussions of real-world experiences, current trends, and “people skills” type training tools.

· Quantitative techniques and technologies that affect operations management decision making (i.e., forecasting, facility location, facility layout, statistical quality control, waiting line theory, and project scheduling and tracking tools)

Course-Level Assessment of Expected Learning Outcomes

· Course Exams

Three 100-point exams will be scheduled for the course. Exams will consist of multiple-choice questions and will cover only the material presented prior to that exam. The final exam will not be comprehensive. Students must take all exams to complete the course.

· Personal Response System Questions

4 to 5 PRS or “poll” type questions will be asked during each discussion. These questions will be assessment type questions for the purpose of determining how well students are grasping the key concepts being presented during that particular discussion. Students will respond with their personal “clicker.”

· Homework Assignments

Each student will be required to complete three homework assignments over quantitative tools covered in the discussion portion of the course. The homework questions can be found on the course web site: http://isqs3344.ba.ttu.edu/ Students must answer questions on WebCT: http://www.webct.ttu.edu/webct/public/home.pl Use your Eraider sign in for WebCT: ERaider sign in info: https://eraider.ttu.edu/signin.asp

· Lab Project Papers and Presentations

Each group will make two presentations and turn in two project papers which will cover the following areas:

Ø Overall Plan (operations strategy, core competencies, mission statement, product design, process selection), and product demand forecasting

Ø Capacity planning and location analysis, Just-In-Time system implementation, facility layout, work system design

· Peer Critiques

Each group’s presentations will be critiqued by peer groups and the lab instructor as if the persons critiquing were potential investors for the group’s virtual product.

Course Material

The required text is Operations Management 2^nd Edition Paperback Text, by Reid and Sanders, John Wiley & Sons plus packet (PRS Turning Point clicker and class notes).

Course Grading

The course will contain a total of 800 possible points and can be achieved as follows:

300 Three 100 point exams (3^rd exam on Finals Day-noncomprehensive)

100 Three Homework assignments (33 points each)

400 Subtotal for Discussion Portion

150 Two group presentations in the Lecture (lab) class (75 points each)

150 Two group projects in the Lecture (lab) class (75 points each)

40 Grade assigned to each group member by fellow members

60 Attendance grade for Lecture (lab) phase (attendance is mandatory)

800 Total Possible Course Points

An “A” will be given to a student with 720 or more points at course end.

A “B” will be given to a student with 640 or more points at course end.

A “C” will be given to a student with 560 or more points at course end.

A “D” will be given to a student with 480 or more points at course end.‘

An “F” will be given to a student with less than 480 points at course end.

Course Assignments

The attached course schedule indicates approximate dates that course assignments will be due for class. The schedule will be somewhat flexible in order to adjust for varying time requirements. Students are expected to read assigned materials prior to due dates to facilitate class discussions.

Attendance and Extra Credit

Material will be presented during every class period that cannot be found in the book (videos, real life examples, etc.), therefore I urge you to attend every discussion session. Extra Credit can be acquired (2 points per discussion session beginning Thursday 1-26-2006 to a maximum of 16 points) by answering “clicker” questions in class. There will be approximately 4 – 5 questions per session. You must register your clicker at this web address: http://isqs3344.ba.ttu.edu/

IF YOU DO NOT HAVE A REGISTERED CLICKER AND HAVE IT WITH YOU IN CLASS, NO EXTRA CREDIT WILL BE GIVEN….NO EXCEPTIONS! Lecture (lab) attendance is mandatory and will be graded.

Make Up Tests

All make up tests will be given the last class period of the semester. Make ups will only be allowed for students that have spoken with me prior to the original test time and have been given approval for a make up test.

Academic Conduct

The Texas Tech policy on academic conduct as given in the Student Affairs Handbook http://www.studentaffairs.ttu.edu/publications/SA_handbook_2005-2006.pdf applies to all students at all times. Any student who violates the academic conduct policy (see Texas Tech University Operations Policy OP 34.12 for a definition of scholastic dishonesty http://www.depts.ttu.edu/opmanual/OP34.12.pdf ) will be subject to appropriate disciplinary sanctions as outlined in the Student Affairs Handbook. Cheating on any test, quiz or lab assignment, including copying someone else’s work, using unauthorized materials, and/or deliberate failure to follow instructions are grounds for receiving a failing grade on the assignment, test, and/or course.

Disabilities

http://www.depts.ttu.edu/opmanual/OP34.22.pdf

Any student who, because of a disability, may require some special arrangements in order to meet course requirements should contact the instructor as soon as possible to request necessary accommodations. Students should present appropriate verification from Student Disability Services (AccessTECH). No requirement exists that accommodations be made prior to completion of this approved university process.

Student Absence for Observance of Religious Holy Day

http://www.depts.ttu.edu/opmanual/OP34.19.pdf

1. “Religious holy day” means a holy day observed by a religion whose places of worship are exempt from property taxation under Texas Tax Code §11.20.

2. A student who intends to observe a religious holy day should make that intention known to the instructor prior to the absence. A student who is absent from classes for the observance of a religious holy day shall be allowed to take an examination or complete an assignment scheduled for that day within a reasonable time after the absence.

3. A student who is excused under Section 2 may not be penalized for the absence; however, the instructor may respond appropriately if the student fails to complete the assignment satisfactorily.

Syllabus Changes

The instructor reserves the right to adjust the syllabus.